Returns and exchanges of products purchased from Rossmann stores can be made within 14 days from the date indicated on the sales receipt upon presentation of the sales receipt. In order to exchange or return the products, the packaging of the products must be unopened, in the original box and the product must not be damaged. In campaigns that combine several products (buy 3, pay for 2, get 1 free, second product for less or a discount on a second product, etc.), in order to exchange or return one product, you must return the product and all items that are the subject of the campaign. In the case of returning products, the value of the products is determined by the type of payment made at the time of selling the returned products. Refunds cannot be requested in cash to process credit card purchases.